My order was returned to sender because I supplied the wrong address. Can you reship it?
Incorrect addresses submitted cannot be reshipped/refunded.
*Please double check your shipping address before you submit all orders.
My package was damaged while in-transit. Can you issue me a refund?
Unfortunately, we are not responsible for in-transit damage.
Once orders leave Britcakesboutique Boutique they are under the responsibility of USPS. All customers claiming damage will be required to submit a damage claim directly with the USPS and follow their instructions.
My package was lost or stolen from my address. Can you issue me a refund?
Unfortunately, we are not responsible for lost or stolen items.
Once orders leave Britcakes Boutique, they are under the responsibility of USPS. All customers claiming damage will be required to submit a damage claim directly with the USPS and follow their instructions.
If theft is suspected, it may be a more serious problem of an insecure shipping location.